Freshdesk is a SaaS-based customer support software that offers everything you need to deliver excellent customer service, including omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and much more.It unifies requests coming in across email, phone, web, chat and social, and helps your team stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps you stay at your productive best.It has an intuitive UI, which means that setting up an account and getting familiar with the tool is an effortless experience. With its omnichannel capabilities, you can stay on top of requests coming in from email, web, phone, chat and social media from a single location and automatically route requests from different channels to .suitable agents.It has been designed to help agents stay productive and comes with powerful automations that reduce repetitive tasks.