Gorgias

Gorgias helps independent Ecommerce brands turn their support centre into a profit centre. By centralising customer interactions and automating responses to repetitive questions, your support agents will become sales associates who spend more time on meaningful, profitable interactions with customers.Gorgias enables you to centralise all your support tickets in one place, with all your customer's data displayed when you're talking to them. You can edit orders, modify subscriptions, and refund payments without leaving your helpdesk.You can give your visitors a personalised shopping experience—no matter where in the world they are. You can also respond to customers asking about your products on your ads and posts, increasing your sales and ad effectiveness by the equivalent of a 5% increase in ad spend. You can also track all sales generated by support agents over text messages, social media answers, and live chat conversations on your website.