Loop helps Shopify Plus merchants retain revenue through one of the most fragile interactions for a brand: returns. By providing complete returns automation, new product exchanges, and a fully customised portal, Loop takes the pain out of returns for a brand's support team and their customers.It all starts with your return portal. With just an order number and zip code, customers can start their return by viewing all items eligible for return. With our branding options, your customer will never know they left your site. When a customer wants to return something, it doesn’t always mean they want their money back. They may just want a different size or new product. Depending on what the customer wants, Loop helps you to offer them the best return possible.Loop is the only solution that lets customers shop for something new before they return. You can allow your customers to exchange what they have now for any product they want, not just a different size.