Re:amaze

Re:amaze is a web-based helpdesk platform to help businesses communicate with customers at scale, allowing you to consolidate customer support channels and respond faster. It helps your entire team stay in sync with customers in a shared team inbox, so no conversations go missing.It allows you to combine email, live chat, video call, social media, mobile SMS, VoIP, and push notification conversations so your support team can focus on creating unique customer experiences. You can also collaborate with teammates using assignments, notes, and shared views, and automate everyday tasks using machine learning and develop macros with natural language, so customer messages never slip through the cracks.There are also automated workflows, customisable email templates and customisable notifications, tags, and filters and response templates and autoresponders. The setup is quick and easy, with the user interface being intuitive and straightforward.