Zendesk is a CRM company building software to improve customer relationships. It allows you to provide support anywhere, so customers can always reach you. Zendesk offers robust out-of-the-box tools that are quick to set up. You can integrate all relevant customer data using integration options, including code and no-code functionality.Three key features are that the conversation stays connected, no matter how customers choose to interact (over messaging, live chat, social, email, or voice). You can also build an integrated help centre and community forum so that customers can resolve issues at their own pace — while reducing resolution times for agents. Lastly, you can personalise the experience for each customer, even as you scale, through using automation and AI-powered bots to get the context to ensure customers never have to repeat themselves. With complete customer context— including 1,000+ pre-built integrations—agents can provide better, more personalised support.